Customer duties
Customers must describe the requested work accurately, provide usable location and schedule information, and keep communication inside Workhorizen for protected bookings.
These operating terms describe the lifecycle Workhorizen enforces: request, matching, offer, booking, protected payment, completion, review and dispute handling.
Customers must describe the requested work accurately, provide usable location and schedule information, and keep communication inside Workhorizen for protected bookings.
Providers must keep services, coverage, pricing, availability, licenses and payout readiness accurate before accepting work.
A booking starts only after agreed offer terms are accepted and snapshotted. Direct status changes are not allowed outside platform transitions.
Payments, refunds, platform fees, holds and provider payouts are recorded through ledger entries. Real payouts require production payment provider onboarding.
Order reviews are allowed only after completed protected bookings and are attached to the provider account. Platform feedback is stored separately.
Disputes use booking snapshots, conversation history, payment state and submitted evidence to support refund or guarantee decisions.