Help center

No — searching and viewing provider profiles is open to everyone. You only need an account to post a request, send an offer or book.

Post a structured request describing what you need, where and when. Matching providers are notified and send you offers you can compare side by side — you're never charged to request.

When you accept an offer, your payment is held securely and only released to the provider after the booking is completed. If something goes wrong first, you can open a dispute while the funds are still protected.

Contact details are shared only after you accept an offer and the protected booking is created — never before. This keeps early conversations on-platform and every booking auditable.

Every booking has a dispute window. If the delivered work doesn't match the offer, open a dispute before funds release — a resolver reviews evidence from both sides and decides.

Cancelling before work starts refunds you according to the offer's cancellation terms, shown before you pay. After a dispute, refunds follow the resolver's decision and return to your original payment method.

Complete verification and publish your profile, then you'll be matched to relevant requests in your categories and area. Respond with a clear offer to win the work.

Funds are released to you after the customer confirms the booking is complete and any dispute window closes. Your payout is the offer total minus the platform fee, sent to your connected payout account.

Providers complete an identity and business check before their profile goes live. Verified status is shown on profiles, and trust scores update from real booking outcomes — not self-reported claims.

Messaging runs through Workhorizen with contact masking until a booking is confirmed, and you can request access to or deletion of your personal data at any time from account settings.